Return & Refund Policy

At Cures For Life, customer satisfaction is important to us. We understand that sometimes you may change your mind or experience an issue with your order. This Return & Refund Policy explains our return process, eligibility requirements, refunds, exchanges, and other applicable conditions.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• Returns must be requested within 30 days of receiving your order.

• Products must be returned in their original condition, unused and undamaged.

• All original labels, tags, accessories, and included materials must remain intact.

• Products should be returned in their original packaging whenever possible and securely packed to prevent damage during transit.

• Proof of purchase or your order information may be required to process the return.

Items that show signs of use, damage, alteration, missing components, or improper handling may not qualify for a full refund.

2. How to Request a Return

To start a return, please contact us at:

Email: support@curesforlife.com

Please include your order number, the item you wish to return, and the reason for the return.

Once your return request has been reviewed and approved, we will provide return instructions and, when applicable, a return shipping label.

Please do not send a product back before receiving return authorization and instructions from our customer service team.

3. Return Shipping

If the return is due to an incorrect item, damaged product, manufacturing defect, or another error on our part, Cures For Life will cover the applicable return shipping cost.

For other eligible returns, such as a change of mind, applicable return shipping costs may be the responsibility of the customer unless otherwise stated during the return authorization process.

Products must be securely packaged for return. Additional carrier charges resulting from oversized, improperly packed, or non-compliant packages may be deducted from the refund when applicable.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at support@curesforlife.com.

Please provide your order number and, when requested, photos of the product and packaging so we can review the issue.

For verified errors or eligible defective items, we will work with you to provide an appropriate replacement, exchange, or refund at no additional return shipping cost.

5. Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days after refund approval for the refund to be processed. Your bank or payment provider may require additional time for the credit to appear in your account.

Original shipping charges, if any, may be non-refundable unless the return resulted from an error by Cures For Life.

6. Exchanges

Eligible products may be exchanged depending on product availability.

If you would like an exchange, please contact support@curesforlife.com with your order information and requested replacement.

If an exchange is required because we sent an incorrect or defective item, eligible return and replacement shipping costs will be covered by Cures For Life.

7. Return Label Time Limit

When we provide a prepaid return shipping label, please send the package within the timeframe specified in your return instructions.

Return labels may expire if they are not used within the specified period. If your label expires, please contact our customer service team before attempting to return the item.

8. Non-Returnable Items

Certain products may not be eligible for return, including:

• Personalized or customized products

• Special-order products

• Items marked as final sale or non-returnable at the time of purchase

• Used, damaged, altered, or incomplete products

• Items that cannot be returned for health, hygiene, or safety reasons once opened, where applicable

Any applicable return restrictions will be communicated on the product page or during the purchase process.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@curesforlife.com.

We will make reasonable efforts to cancel the order before shipment. However, once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

10. Customer Service

If you have any questions regarding a return, refund, exchange, or order issue, please contact our customer service team:

Email: support@curesforlife.com

We will be happy to assist you with your request.